||As an Emergency Medical Call Taker located in a Communications Centre, you are the first
point of contact to the public who are calling 911 Ambulance due to an emergency medical situation; you are that calming and reassuring voice on the other end of the phone, it can be a life and death situation and you are responsible for providing vital information to the caller, Dispatch team, Paramedic crews, and hospitals to ensure help is on the way to the emergency event.
An ideal Emergency Medical Call Taker (EMCT) will have the ability to:
• Demonstrate exceptional customer service skills
• Remain calm and focused in stressful, high pressure situations
• Demonstrate proficiency in computer skills (fast typing with high accuracy rate)
Approach problems and decisions methodically and be able to follow scripted Messaging.
• Adapt quickly in a dynamic environment
• Prioritize multiple competing tasks
• Readily assume a leadership role
Effectively communicate and actively build relationships with other team members
and the caller
• Actively seek win-win solutions
Maintain professionalism in cases of healthy conflict and in supporting/managing differences of opinion
• Understand the vast geography of British Columbia
Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year