Emergency Medical Call Taker Trainee

Job Title: Emergency Medical Call Taker Trainee

Organization: BC Emergency Health Services

Job Location: Vancouver


Are you a career oriented individual who thrives in a fast paced, challenging work environment, do you want to be an integral part of helping our community? If this interests you, then this may be the career for you!

As an Emergency Medical Call Taker in a Communications Centre, you are the first point of contact to the public who are calling 911 for an Ambulance due to an emergency medical situation. As an Emergency Medical Call Taker, you are that calming and reassuring voice on the other end of the phone. You are responsible for providing vital information to the caller, Dispatch team, Paramedic crews, and hospitals to ensure help is on the way to the emergency event.

An ideal Emergency Medical Call Taker will have the ability to:
• Demonstrate exceptional customer service skills
• Remain calm and focused in stressful, high pressure situations
• Demonstrate proficiency in computer skills (fast typing with high accuracy rate) Approach problems and decisions methodically and be able to follow scripted messaging•
• Adapt quickly in a dynamic environment
• Prioritize multiple competing tasks
• Readily assume a leadership role
• Effectively communicate and actively build relationships with other team members and the caller
• Actively seek win-win solutions
• Maintain professionalism in cases of healthy conflict and in supporting/managing differences of opinion
• Understand the vast geography of British Columbia
• Work rotational shifts including weekdays, weekends, statutory holidays; as the
operation runs 24/7, 365 days a year

Pay Rate: $25.87

Job Status: Permanent

Position: Part-time

Contact Name: Darryl La Valley

Contact Email darryl.lavalley@phsa.ca

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